A: Reservations can be made on the resident portal, or by contacting fwreservations.tx@fsresidential.com who can provide you with a reservations form you can complete if you are not registered yet on the resident portal. The rental fee is $40 for the clubhouse and $90 for the clubhouse and pool.

A: For new access cards, you will need to complete the following digital form - New Access Card Form and you will be contacted to arrange pick up of your new card. There will be a $40 fee for replacement cards or additional cards, which can be requested by contacting fwreservations.tx@fsresidential.com.

Please review the by-laws and ensure you understand what the requirements are for our community. They can be found under Documents on this site. Once the By-laws are understood, an ACC request form must be submitted to DFW.support@fsresidential.com. The form will be provided to the ACC committee and will review and take action. The ACC committee is allowed 30 days to review your request and respond so please plan accordingly to ensure your request is approved prior to starting. If work is started without consent, you may be subject to a violation and possible additional work if the request is not approved.

A: The second Monday of each month and it can be placed on the curb the after 6 PM on Friday night before the assigned week. Additional information regarding bulk trash pick-up can be found at www.fortworthtexas.gov/solidwaste/bulk . Also check out the Fort Worth app. It can send you automatic notifications to you when bulk trash is.

A: Each community has a neighborhood police officer (NPO) assigned to them to assist with non-emergency issues, as well as addressing any neighborhood safety concerns. The assigned NPO for our community is Derrick Simpson and he can be reached at (817) 988-1076.

Option 1: Login to the resident portal and click on service requests. Place the information about the needed repair and it will log a ticket to have it fixed.

Option 2: Send a message to DFW.support@fsresidential.com or call (877)378-2388 for the 24 hour support line.

A: We definitely understand that everyone wants to keep peace and maintain good relationships with their neighbors and that it can be quite uncomfortable asking your neighbor to mow their grass or put up their garbage. While we want to be realistic and keep in mind that not everyone takes the same pride in beautifying and maintaining their property, it can get to the point where it has negative impact on your property, as well as overall property values and resale potential. Here is what you can do:

1. The management company drives the community once a month and issues violations based on what is identified the day of the compliance drive that is visible from the road. This does not mean though that violations cannot be addressed between compliance drives. Any violations can be reported to our association manager and will remain anonymous.

2. For backyard issues or extensive front yard/garbage issues, you can also contact code compliance. The assigned code compliance officer for our community is Ibn Abdul Rahman and he can be reached at (682) 444-6214.

A: If you would like to see a breakdown of what exactly your assessments are used for, you can find the information on the approved budget for your association under the resident portal. The budget includes different categories and line items showing a set amount of funds dedicated to each year. The total expenses are equally split between all homeowners. We will provide a copy of the operating budget to all residents each year and once the board has formally approved the 2021 budget, we will make sure you receive it! To request a copy of the budget or if you have any specific questions on the budget, please contact our association manager and she will be glad to go over this with you. Monthly financials are also available for download and review on the resident portal.

A: If you are refinancing your home, your potential lender will most likely request a statement showing you are current on your HOA dues. You can request a statement by emailing accountservices.tx@fsresidential.com. To order resale packages, get information on transfer and resale fees, please visit https://www.fsresidential.com/texas and click the “Order Documents & Certificates” tab. For any generic questions about the association or to request a certificate of insurance for the association (some lenders require that), you can just send those to natalie.candido@fsresidential.com or (817) 953-2716.

A: Login to the resident portal to see your account balance and any other outstanding items. There is a place to pay now! First Service uses a service called ClickPay. You are able to set up automatic payments. Otherwise payments can also be paid by mailing your payment in. Be sure to be on time when paying dues to ensure no notice and late fees are assessed.